1. Introduction
These Terms & Conditions govern all bookings, programs, and services provided by Elephants Sanctuary.
By making a booking via our website, email, WhatsApp, or any platform, you confirm that you have read, understood, and agreed to these Terms.
2. Definitions
- “We / Us / Our” refers to Elephants Sanctuary
- “Guest / You” refers to the customer making a booking
- “Program” refers to any sanctuary experience offered
- “Booking” refers to a confirmed reservation
- “Payment” refers to any amount paid to secure a booking
3. Booking Policy
- A booking is confirmed only after successful payment or deposit
- Availability is limited and works on a first-paid basis
- Submitting a form without payment does not guarantee a reservation
- We reserve the right to adjust or decline bookings due to:
- Safety concerns
- Animal welfare
- Operational limitations
4. Payment Terms
- Payments may be full or deposit-based (34%)
- Deposits are non-refundable
- Remaining balance may be completed at the sanctuary where applicable
- Guests must provide accurate payment details (email, receipt, reference)
5. Pricing & Inclusions
- Prices include only what is listed in the selected program
- Prices do not include:
- Personal expenses
- Tips or optional extras
- Prices may change, but confirmed bookings remain unaffected
6. Booking Changes
- Changes require at least 72 hours’ notice
- Changes are subject to availability
- Only one change per booking may be allowed
7. Guest Responsibilities
Guests must:
- Follow all safety instructions
- Respect staff guidance
- Treat animals ethically and responsibly
Failure to comply may result in removal without refund.
8. Health & Safety
- Guests participate at their own risk
- Medical conditions should be disclosed in advance
- Children must be supervised at all times
9. Elephant Welfare Policy
Animal welfare is our highest priority.
We may:
- Adjust activities
- Limit interactions
- Modify schedules
This ensures ethical and safe experiences.
10. Liability
We are not responsible for:
- Loss of personal belongings
- Injuries caused by guest negligence
Guests are encouraged to have travel insurance.
11. Force Majeure
We are not liable for disruptions caused by:
- Weather conditions
- Government restrictions
- Natural events
In such cases, we may offer:
- Rescheduling
- Credit
- Refund (where possible)
12. Communication & Disputes
We encourage guests to contact us directly for any concerns.
We aim to resolve all issues fairly and professionally.
13. Governing Law
These Terms are governed by applicable laws of the operating jurisdiction of Elephants Sanctuary.
14. Updates
We reserve the right to update these Terms at any time.
The version at the time of booking applies.